Privacy Policy

1. Introduction

Roadie Inc. ("Roadie," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service available at goroadie.co and app.goroadie.co.

By using Roadie, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address (required for authentication)
• Password (encrypted and hashed via Supabase Auth)
• Account creation date
• User profile preferences (optional)

2.2 Location Data

Roadie requires location data to function. We collect:

• Real-time GPS coordinates during active trips
• Starting location and destination for route planning
• Waypoints and route history during trip sessions
• Location timestamps for navigation accuracy

Purpose: Route planning, turn-by-turn directions, POI discovery, weather forecasts, game contextualization.

2.3 Voice Data

If you use voice features, we collect:

• Audio recordings of your voice commands
• Voice transcripts processed via OpenAI Whisper (Speech-to-Text)
• Voice interaction metadata (timestamps, command types)

2.4 Trip and Usage Data

We collect data about your trips and interactions:

• Trip details: start/end locations, route selected, trip duration, distance traveled
• Points of Interest (POI) viewed or visited
• Weather queries for locations along your route
• Game activity: trivia questions answered, game sessions, scores
• Chat/conversation history with Roadie's AI companion
• Feature usage patterns (which features you use most)

2.5 Technical and Device Data

We automatically collect:

• Device information: operating system, browser type, device model
• IP address and approximate location (for service delivery)
• Session data: login times, session duration
• Error logs and crash reports (for debugging and improvement)
• Cookies and browser storage (see Section 7)

2.6 Third-Party API Data

We receive data from integrated third-party services:

• Google Maps: route options, traffic data, POI information
• OpenWeatherMap: weather forecasts and conditions
• Wikipedia: historical and cultural information about locations
• OpenAI: AI-generated conversational responses

This data is processed to provide you with relevant trip information but is not permanently stored unless directly related to your trip session.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Provide real-time navigation and route guidance
• Discover and curate points of interest along your route
• Generate weather forecasts for trip locations
• Create location-aware games and trivia
• Enable conversational AI companion features
• Maintain trip session state and context

3.2 Service Improvement

• Analyze usage patterns to improve features
• Train and optimize AI agent performance
• Debug errors and enhance stability
• Conduct internal analytics and research
• Develop new features based on user behavior

3.3 Account Management

• Authenticate and verify your identity
• Provide customer support
• Send service notifications and updates
• Respond to inquiries and requests

3.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Secure the Service and user accounts

4. How We Share Your Information

4.1 Third-Party Service Providers

We share data with trusted providers that help us operate Roadie:

We contractually require providers to protect your data and use it only for Roadie's purposes.

4.2 Legal Requirements

We may disclose information if required by:

• Law, regulation, or legal process
• Court orders or subpoenas
• Government or law enforcement requests
• Protection of rights, property, or safety

4.3 Business Transfers

If Roadie is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your data is subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably identify you for:

• Industry analysis
• Research and development
• Public reporting on usage trends

WE DO NOT SELL OR RENT YOUR PERSONAL DATA.

5. Data Retention

5.1 Retention Periods

• Account data: Retained until account deletion
• Trip history: Retained for 2 years or until deletion request
• Chat/conversation logs: Retained for 1 year for service improvement
• Voice audio: Processed in real-time, not permanently stored by Roadie
• Error logs: Retained for 90 days
• Game history: Retained for 1 year

5.2 Deletion

When you delete your account:

• Account and personal data are deleted within 30 days
• Backups may retain data for up to 90 days
• Legal or security obligations may require longer retention
• Anonymized usage data may be retained indefinitely

6. Data Security

We implement industry-standard security measures:

• Encryption: Data in transit (TLS/SSL) and at rest (AES-256)
• Authentication: Secure password hashing via Supabase Auth
• Access controls: Role-based permissions and least-privilege principles
• Monitoring: Continuous security monitoring and logging
• Regular audits: Security assessments and vulnerability testing

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

7.1 Cookies We Use

• Essential cookies: Required for authentication and core functionality
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Track usage patterns to improve the Service

7.2 Browser Storage

We use local storage and session storage for:

• Trip session state
• User preferences
• Authentication tokens

For more information, see our Cookie Policy.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

• Request a copy of your personal data
• Export trip history and account data in machine-readable format (JSON)

8.2 Correction

• Update inaccurate or incomplete account information
• Correct errors in your profile or preferences

8.3 Deletion

• Request deletion of your account and associated data
• Subject to legal retention obligations

8.4 California Residents (CCPA)

California users have additional rights:

• Right to know what data is collected and shared
• Right to delete personal information
• Right to opt-out of data "sales" (we do not sell data)
• Right to non-discrimination for exercising rights

8.5 European Residents (GDPR)

EU/EEA users have rights under GDPR:

• Legal basis for processing: Consent and legitimate interest
• Data controller: Roadie Inc.
• Right to lodge complaints with supervisory authorities

9. Children's Privacy

Roadie is NOT intended for users under 18 years of age. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it promptly.

Parents or guardians who believe we have collected data from a minor should contact us immediately at privacy@goroadie.co.

10. International Data Transfers

Roadie operates primarily in the United States. If you access the Service from outside the U.S., your data may be transferred to and processed in the U.S. or other countries.

We ensure adequate safeguards for international transfers through:

• Standard Contractual Clauses (SCCs) for GDPR compliance
• Third-party provider data processing agreements
• Security measures consistent with applicable laws

By using Roadie, you consent to international data transfers as described.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective when posted with a new "Last Updated" date.

Material changes will be notified via:

• Email to your registered address
• In-app notification
• Prominent notice on goroadie.co

Continued use after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

For privacy questions, concerns, or requests:

• Email: privacy@goroadie.co
• Legal Inquiries: legal@goroadie.co
• Website: goroadie.co/contact
• Mailing Address: Roadie Inc., [Address to be provided]

Response Time: We aim to respond to privacy requests within 30 days.

13. Summary of Key Points

Your privacy matters to us. We're committed to transparency and responsible data handling.